We can train your team to become proficient in our fit-for-purpose engagement, conflict resolution, and communication tactics. We tailor our workshops to your project and your needs.
Why pay for expensive consultants to act on your behalf when we can train and empower your team to become community engagement experts?
And you can count on us to provide extra hands-on support should you require our resources and expertise for specific projects.
Our services are scale-able and adaptable.
We can craft our training to meet your unique needs.
Here are a few of the workshops we offer:
Shut Up and Listen – the Art of Authentic Listening
One of the most crucial skills in engagement is to listen to people authentically. There is a fundamental difference between “hearing” someone speak and “listening with intent”. Once you start using the active listening techniques taught in this course, you’ll experience better results, not only with your community engagement, but even in your life.
This workshop teaches you how to listen attentively, show real interest, understand what you have heard, and respond appropriately. We will discuss the power of body language as well as specific questioning techniques. You will become a more effective communicator in all aspects of your engagement.
Create an Engagement Plan
Do you need an engagement plan but aren’t sure where to start? Would you like someone to walk you through the process? This training provides the foundation for how to create your own community engagement plan. We will answer questions, provide insights into regulatory expectations, and facilitate dialogue with your project team.
Ambassador Training 101
Ambassador Training 101 training sessions include tactics and techniques that empower and prepare your team to engage and consult with confidence.
Training sessions include:
- consultation and engagement best practices
- active listening skills
- clear and accessible communication strategies
- conflict de-escalation and resolution tactics
- media relations
- crisis management strategies (for example, protesters at an open house)
- engagement documentation best practices
Community Engagement 101
You don’t get a second chance to make a first impression! Whether you call it Community Engagement, Stakeholder Relations, or Public Consultation we can help you engage effectively right from the start.
We will teach you about the essential elements of respectful engagement and provide you with a practical engagement toolkit of skills, to help you and your team develop and hone your expertise.